RS
Riaan S
1 reviews | Active since Mar 2019
23 Jan 2023, 21:21
********** online experience.
I purchased an item online on the 20th of December 2022. On the 23rd of December Leroy Merlin indicated via email that the item was erroneously displayed on the website as available and was in fact sold out. On the same day, I requested to be refunded for the erroneously displayed product. It has now been THIRTY days since I've requested a refund, TWENTY days since I provided proof of banking details and I have NOT BEEN REFUNDED AS YET!
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Replies (2)
Leroy Merlin South Africa's replyOfficial
25 Jan 2023, 07:33Dear Riaan,
We’re sorry about the mishap regarding the placement of your order.
It wasn’t our intention to disappoint you. We feel fully responsible for what happened and for the inconvenience we have caused you.
Please be advised that we are following up on your refund and you will be provided with feedback.
We’re sorry about the mishap regarding the placement of your order.
It wasn’t our intention to disappoint you. We feel fully responsible for what happened and for the inconvenience we have caused you.
Please be advised that we are following up on your refund and you will be provided with feedback.
Leroy Merlin South Africa's reply25 Jan 2023, 07:33
Official
Dear Riaan,
We’re sorry about the mishap regarding the placement of your order.
It wasn’t our intention to disappoint you. We feel fully responsible for what happened and for the inconvenience we have caused you.
Please be advised that we are following up on your refund and you will be provided with feedback.
We’re sorry about the mishap regarding the placement of your order.
It wasn’t our intention to disappoint you. We feel fully responsible for what happened and for the inconvenience we have caused you.
Please be advised that we are following up on your refund and you will be provided with feedback.
RS
Riaan S's updateReviewer Update
26 Jan 2023, 09:12Good morning, please note that today is 36 days since the refund was requested. Your team indicated payment was made on the 11th of January, I can assure you it was not.
RS
Riaan S's update26 Jan 2023, 09:12
Reviewer Update
Good morning, please note that today is 36 days since the refund was requested. Your team indicated payment was made on the 11th of January, I can assure you it was not.