Horific experience
If I could give a 0 I would
I regret the day I walked into fourways Leroy because the treatment I have received till now is shoooooooocking. Sthembiso ****ed up my order by not including EVERYTHING that was on the quote I got from Built it, they didn't add VAT and now I am expected to cover costs for they staff incompetance and when I ask relevant questions because what myself, Kgahliso and Sthembiso agreed on could not be fulfilled.
They do not have a proper complains process nor are truthful and honest. Leroy's books right now balance
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
20 Apr 2023, 12:17Good day Maks
We apologize that we didn't meet your expectations at this point and frustrations that this has caused you. Kindly note that we are following up with the store and will be in contact with you soonest.
We hope to do better in the future
We apologize that we didn't meet your expectations at this point and frustrations that this has caused you. Kindly note that we are following up with the store and will be in contact with you soonest.
We hope to do better in the future
Best regards,
Leroy Merlin South Africa's reply20 Apr 2023, 12:17
Official
Good day Maks
We apologize that we didn't meet your expectations at this point and frustrations that this has caused you. Kindly note that we are following up with the store and will be in contact with you soonest.
We hope to do better in the future
We apologize that we didn't meet your expectations at this point and frustrations that this has caused you. Kindly note that we are following up with the store and will be in contact with you soonest.
We hope to do better in the future
Best regards,
's updateReviewer Update
20 Apr 2023, 15:56Ask them:
1. who did they tell when they chose to remove cement when rectifying the fact that I paid an invoice that was excluding VAT
2. When did I agree to receiving my PAID items in pieces instead of at once (with the exception of the plater sand)
3. Why is it when I ask for the Invoice that I paid the amount for 47k, Thapelo sends me a screenshot of the canceled quote on the system that I can't read and when I state that I can't read this then I am told " there's a possibility you can't see a canceled quote, that's common sense"- I could've easily responded that the fact that he said possibility means you can pull the invoice but i chose to rather say " wow, now i am even being insulted" because that was an insult- indirectly calling me stupid
4. When in my conversation with Kgahliso and Sthembiso was I informed inroder to balance books, my cement will be reduced and WHEN did I agree to that
5. Is Henrich (not sure of spelling) still investigating after the call, and if he has no feedback why not let the customer know, its almost COB
6. Why am I being told that there's things I got for free when I ask about the missing 40bags of cement- what free things did I get when I paid 47k based on what I was quoted which was inclusive of EVERYTHING that was on the competitive quote I got from a different store.
7. How is Leroy insinuating that I must cover costs for they mistake, this goes against TCF
8. Why is there no proper complaints process, because I have logged a complaint with the Ombud
9. WHY THEY DIDNT SAY UPFRONT THEY CAN'T MATCH/BEAT THE COMPETITOR quote, take my money then expect me to pay more when payment was made based on the quote recieved.
10 How am I causing drama/being unfair by pointing out your flaws as I was told
11. Why they insisted on finding a workable solution ONLY to treat a FIRST TIME BUYER like I am a second rathe human being who is stupid and doesn't know her rights
I await your response
1. who did they tell when they chose to remove cement when rectifying the fact that I paid an invoice that was excluding VAT
2. When did I agree to receiving my PAID items in pieces instead of at once (with the exception of the plater sand)
3. Why is it when I ask for the Invoice that I paid the amount for 47k, Thapelo sends me a screenshot of the canceled quote on the system that I can't read and when I state that I can't read this then I am told " there's a possibility you can't see a canceled quote, that's common sense"- I could've easily responded that the fact that he said possibility means you can pull the invoice but i chose to rather say " wow, now i am even being insulted" because that was an insult- indirectly calling me stupid
4. When in my conversation with Kgahliso and Sthembiso was I informed inroder to balance books, my cement will be reduced and WHEN did I agree to that
5. Is Henrich (not sure of spelling) still investigating after the call, and if he has no feedback why not let the customer know, its almost COB
6. Why am I being told that there's things I got for free when I ask about the missing 40bags of cement- what free things did I get when I paid 47k based on what I was quoted which was inclusive of EVERYTHING that was on the competitive quote I got from a different store.
7. How is Leroy insinuating that I must cover costs for they mistake, this goes against TCF
8. Why is there no proper complaints process, because I have logged a complaint with the Ombud
9. WHY THEY DIDNT SAY UPFRONT THEY CAN'T MATCH/BEAT THE COMPETITOR quote, take my money then expect me to pay more when payment was made based on the quote recieved.
10 How am I causing drama/being unfair by pointing out your flaws as I was told
11. Why they insisted on finding a workable solution ONLY to treat a FIRST TIME BUYER like I am a second rathe human being who is stupid and doesn't know her rights
I await your response
's update20 Apr 2023, 15:56
Reviewer Update
Ask them:
1. who did they tell when they chose to remove cement when rectifying the fact that I paid an invoice that was excluding VAT
2. When did I agree to receiving my PAID items in pieces instead of at once (with the exception of the plater sand)
3. Why is it when I ask for the Invoice that I paid the amount for 47k, Thapelo sends me a screenshot of the canceled quote on the system that I can't read and when I state that I can't read this then I am told " there's a possibility you can't see a canceled quote, that's common sense"- I could've easily responded that the fact that he said possibility means you can pull the invoice but i chose to rather say " wow, now i am even being insulted" because that was an insult- indirectly calling me stupid
4. When in my conversation with Kgahliso and Sthembiso was I informed inroder to balance books, my cement will be reduced and WHEN did I agree to that
5. Is Henrich (not sure of spelling) still investigating after the call, and if he has no feedback why not let the customer know, its almost COB
6. Why am I being told that there's things I got for free when I ask about the missing 40bags of cement- what free things did I get when I paid 47k based on what I was quoted which was inclusive of EVERYTHING that was on the competitive quote I got from a different store.
7. How is Leroy insinuating that I must cover costs for they mistake, this goes against TCF
8. Why is there no proper complaints process, because I have logged a complaint with the Ombud
9. WHY THEY DIDNT SAY UPFRONT THEY CAN'T MATCH/BEAT THE COMPETITOR quote, take my money then expect me to pay more when payment was made based on the quote recieved.
10 How am I causing drama/being unfair by pointing out your flaws as I was told
11. Why they insisted on finding a workable solution ONLY to treat a FIRST TIME BUYER like I am a second rathe human being who is stupid and doesn't know her rights
I await your response
1. who did they tell when they chose to remove cement when rectifying the fact that I paid an invoice that was excluding VAT
2. When did I agree to receiving my PAID items in pieces instead of at once (with the exception of the plater sand)
3. Why is it when I ask for the Invoice that I paid the amount for 47k, Thapelo sends me a screenshot of the canceled quote on the system that I can't read and when I state that I can't read this then I am told " there's a possibility you can't see a canceled quote, that's common sense"- I could've easily responded that the fact that he said possibility means you can pull the invoice but i chose to rather say " wow, now i am even being insulted" because that was an insult- indirectly calling me stupid
4. When in my conversation with Kgahliso and Sthembiso was I informed inroder to balance books, my cement will be reduced and WHEN did I agree to that
5. Is Henrich (not sure of spelling) still investigating after the call, and if he has no feedback why not let the customer know, its almost COB
6. Why am I being told that there's things I got for free when I ask about the missing 40bags of cement- what free things did I get when I paid 47k based on what I was quoted which was inclusive of EVERYTHING that was on the competitive quote I got from a different store.
7. How is Leroy insinuating that I must cover costs for they mistake, this goes against TCF
8. Why is there no proper complaints process, because I have logged a complaint with the Ombud
9. WHY THEY DIDNT SAY UPFRONT THEY CAN'T MATCH/BEAT THE COMPETITOR quote, take my money then expect me to pay more when payment was made based on the quote recieved.
10 How am I causing drama/being unfair by pointing out your flaws as I was told
11. Why they insisted on finding a workable solution ONLY to treat a FIRST TIME BUYER like I am a second rathe human being who is stupid and doesn't know her rights
I await your response