1 reviews | Active since Aug 2013
Honor your agreement
On the 26th of June 2022 I made a online purchase with mentioned compony, My payment was excepted and the order was in proses, on the 27th when I tracked my order and found it to be cancelled without any notice or correspondence from mentioned compony, Phoned the call center and was told that the pricing was wrong and that they could not honor the agreement, this was as good as a signed contract. I received a call from a lady from little falls branch at 12h00 on the 27th, and she told me that Leroy Merlin will not honor the agreement, not happy reason being If one has an agreement with a service provider and you don't stick to the agreement there surely will be repercussions. I need to know how does one go about reporting this case to the ombits man.
Johan Fourie,
Thank you for your order from LEROY MERLIN . Once your package ships we will send you a tracking number. You can check the status of your order by logging into your account. If you have questions about your order, you can email us at ***.
Your Order #*** - 273556 Placed on June 26, 2022 at 7:36:25 PM GMT+2 Billing Info Johan Fourie
LEROY MERLIN Little Falls LEROY MERLIN Little Falls Cnr Hendrik Potgieter Rd & Cascades Rd Little Falls 1724 Johannesburg, Gauteng South Africa T: ***
Payment Method Credit / Debit Card Shipping Method Click & Collect - LEROY MERLIN Little Falls Items Qty Price Invertor Generator Digital Sinewave GENTECH GP2000ISE 2KVA Green SKU: ***8 2 R2,198.00 Subtotal R2,198.00 Shipping & Handling R0.00 VAT R286.70 Grand Total R2,198.00
Hi Johan,
Please accept our apologies for the price error on our website and the experience with us. While we try to ensure our pricing is correct prior to publish on the website errors do occur from time to time. This is covered in the terms and conditions on the website. Our intention is never to willfully mislead customers. The Consumer Protection Act also acknowledges that errors can be made and accommodates for these occurrences.
Again we apologize for the inconvenience and have put measures in place to process your refund speedily.
Hi Johan,
Please accept our apologies for the price error on our website and the experience with us. While we try to ensure our pricing is correct prior to publish on the website errors do occur from time to time. This is covered in the terms and conditions on the website. Our intention is never to willfully mislead customers. The Consumer Protection Act also acknowledges that errors can be made and accommodates for these occurrences.
Again we apologize for the inconvenience and have put measures in place to process your refund speedily.
The issue is that you cancelled my order without letting me know, that come across as bad business practice, you accepted my payment that means that we were in agreement. The error was with your compony and me as a customer should not be shunted. Even if the add was placed in error, you are still obligated to correspond in a professional manner, and not just cancel orders, what happened to good business ethical practice. Last but not least, you should resolve issues in a better manner, I took my time and money to support your compony and all one gets is a mere "O we so sorry" that still doesn't resolve the issue with your compony wrongfully advertising the wrong price and accepting my payment.
5 Pricing and availability
5.1 Product stock is subject to availability.
5.2 Prices displayed in Store, on the Website, in all communications, and on marketing material are correct at the time of such display and when viewed by you.
5.3 We may limit the quantity of any Product that you are allowed to purchase, either in store or on our Website during promotional offers. Any such limitations will be clearly specified.
5.4 All prices shown on our Website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.
5.5 All prices displayed are inclusive of VAT.
5.6 We reserve the right to change displayed pricing, however you will be charged the displayed price unless there is an obvious and inadvertent error in the price.
5.7 A list of all printing errors in relation to pricing displayed or advertised or Product availability will be placed at the entrance of each Store.
5.8 We do not reserve Products for customers unless we have received payment of a 50% deposit, you have entered into a lay-by arrangement with us, or when the Products are required for an installation, delivery or Service to be performed
The issue is that you cancelled my order without letting me know, that come across as bad business practice, you accepted my payment that means that we were in agreement. The error was with your compony and me as a customer should not be shunted. Even if the add was placed in error, you are still obligated to correspond in a professional manner, and not just cancel orders, what happened to good business ethical practice. Last but not least, you should resolve issues in a better manner, I took my time and money to support your compony and all one gets is a mere "O we so sorry" that still doesn't resolve the issue with your compony wrongfully advertising the wrong price and accepting my payment.
5 Pricing and availability
5.1 Product stock is subject to availability.
5.2 Prices displayed in Store, on the Website, in all communications, and on marketing material are correct at the time of such display and when viewed by you.
5.3 We may limit the quantity of any Product that you are allowed to purchase, either in store or on our Website during promotional offers. Any such limitations will be clearly specified.
5.4 All prices shown on our Website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.
5.5 All prices displayed are inclusive of VAT.
5.6 We reserve the right to change displayed pricing, however you will be charged the displayed price unless there is an obvious and inadvertent error in the price.
5.7 A list of all printing errors in relation to pricing displayed or advertised or Product availability will be placed at the entrance of each Store.
5.8 We do not reserve Products for customers unless we have received payment of a 50% deposit, you have entered into a lay-by arrangement with us, or when the Products are required for an installation, delivery or Service to be performed