Hit & Run amateur!

You guys are very lucky we have to select a star rating at all.

Don't buy anything online from these guys because despite there being a consumer protection act. They feel they are above it. We purchased a rug online only to have it arrive and have a very sheen like finish which wasn't going to work for us and was not advertised as such online. They then despite us telling them it wasn't going to work for us, were more interested in confirming that the supp**** the correctly named rug then the fact that we stated they had not indicated that the rugs finish had a sheen finish online & went as far as making us take it completely out of its packaging to take photo's of it for them. We were then told despite going through all this effort, that it was our responsibility to get the rug sent back @ our cost I might add and then it will be assessed yet again. I then naturally having already paid to get the correct rug to me(or rug I assume would arrive) disputed the charge & told them it was now their turn to cover the fee as I was not at fault here. I mailed this through & never received a response so a few days later called in & even the new service agent dealing with the issue seemed surprised that this issue hadn't been resolved yet. They then confirmed that they would have a resolution by COB that day. I'm sure you can guess that that also never transpired. So to this day about 1 month since we raised this query originally, still await Leeroy Merlin's urgency to service me at the same speed they took my money at ,at time of sale. I had often asked myself why your company started off so well in JHB and had not expanded out the Cape Town Etc yet & it is now quite clear. It has nothing to do with the economy etc. You fall short where it matters most! Of all my customer service experiences, yours is the worst because it is simply by neglect.