SJSJ
Sewela Jr. Sewela Jr.

1 reviews | Active since Aug 2020

28 Oct 2022, 17:05

Highly ***********

Order *** - 285986 not delivered courier service called me to inform they will not deliver the package since they don't serve my area even claim my address is invalid meanwhile they picked up at the depot.I called the store @11am agent said she will callback to update no communication as to where is the package?and when will it be delivered? I always ordered here and had fast delivery but this time is a shocking worst service rendered from the people who are not doing their job inturn it fails the customer now my schedule is messed up.

0
Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply29 Oct 2022, 08:49
Official

Hi Sewela, 

 

We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.