Highly disappointed

During the week last week, I had been browsing online for a specific rug I wanted and I happened to come across the one I wanted on Leroy Merlin’s online store. Unfortunately there seemed to be no stock in that specific colour and there was stock in a different colour which does not match what I needed it for. I left it and the following day, I wanted to view the picture of the product and when I went back to the online store, there happened to be 1 available so I immediately placed me order. I received an order confirmation stating it would be ready to collect in store at the Greenstone branch within 1 to 2 business days which was fine as I was only able to go over the weekend. I checked up on my order yesterday through the store’s WhatsApp chat to make sure it was ready and it was confirmed that the order was ready. I drove all the way there today specially to fetch my order since I live a bit far out from Greenstone, only to find out that they don’t have my order since there suddenly isn’t stock of the item. I’m highly disappointed since I had to drive all the way to collect my order which was never fulfilled and nobody had the decency to even reach out to me to let me know that there wasn’t stock of the item after placing my order. It is clear that they did not even bother fulfilling the order because if they did, they would have seen that there was no stock and not have been so surprised when I showed up to collect it and after they searched everywhere for it and couldn’t find it! They then went on to blame their website for the fault and took 0 responsibility in resolving my issue. I was told that we could email their customer service and see what they can do… at this point I have no hopes that anyone will do anything to resolve this.