1 reviews | Active since Feb 2026
Headboards
I had purchased 3 headboards online that were on sale from Leroy Merlin, only to be called by 3rd party telling me that my order will be cancelled due to Leroy Merlin listing it as the incorrect price.
I do understand that it was not intentional, but I was looking at this ad for more than 2 days before I had purchased it and I feel that I as a consumer have rights and this is totally unfair. I ordered and paid, and then the 3rd party phoned me to inform me she can not make the headboard for this money she is going to decline this order on her side. I had no dealing or any interaction with a third party, my order was made on Leroy Merlin's official online site. I as a consumer, can not be held liable for improper dealings between 3rd party supplier.
Leroy Merlin is misleading its customers and creating false advertising. your terms and conditions does not state when we order from Leroy Merlin it is subject to negotiations with the supplier. To just shake it off with a half hearted apology, is not sufficient, you have the responsibility as a online merchant to make sure this does not happen.
A lazy excuse does not rectify the situation.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with our Marketplace department.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with our Marketplace department.
