AD
Adrian D

1 reviews | Active since Jul 2009

22 Mar 2024, 09:00

Happy customers their number one priority!

Absolutely fantastic customer service from Leroy Merlin staff, with a particular shout out to Abuvile (sp?) who assisted us. We spent weeks trying to find a replacement part for our bath screen hinge which broke and eventually circled back to Leroy where it was originally purchased. With Abuvile's assistance, we were refunded and replaced the full bath screen with a brand new one with no questions asked! The item was about 4 years old and I'd lost the paperwork by now, but that was no challenge for the staff of LM who proved that happy customers are their number one priority. Well done LM team!

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Mar 2024, 16:42
Official
Good day Adrian

Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Mar 2024, 16:45
Official

Good day Adrian

 

Trust that you are well

Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words.

 

For any further assistance please don't hesitate to contact us again and please do rate my service once you receive an email regarding your service satisfaction.

 

Kind regards