Happy Client (8 July 2023)

I want to keep my story short:

A year ago I bought an Umbrella at Leroy Merlin (Boksburg) and I was assisted by a Gentleman by the name Thato Malatji who was very helpful and 8 Months later the same umbrella broke without the prospect of being repaired and when I phoned their hotline number the gentlemen who assisted me, he informs me that when it comes to umbrellas they have a 6 Month return policy and they do not sell their accessories nor repair them. You can just imagine the frustration we had considering that we had spent R8k and it felt like our money went down the drain.

By the Grace of God we still had Thato's contact numbers and we contacted him trying to find out whether from their branch they have the same return policy as we have been told over the phone. To our surprise the response we had from Thato gave us hope when he said " I will speak with my line manager" and 5 days later the response from the manager came through and I would not believe it when they told us we could return the umbrella.

After the paper work was done thinking they will book it in for repair they gave the voucher for the same amount I bought the umbrella for and I was surprised and happy at the same time to know that there are few companies will do this and care a lot about their customer relation and customer satisfaction. It is goo to know we still have companies with such quality of values and ethos is their business.

Thanks Once more Leroy Merlin (Boskburg)