Half a month with no contact or update on order.

Item: Leroy Merlin South Africa
Rating: 1
Author: Kevin H

On the 1st of November I placed an order online. My order was then put on hold and I have tried calling their office number on *** and no one answered and when prompted for the call back option I never received a call back. I have sent 2 messages on their website trying to find out what's going on with my order as well as sent an email to *** and still no reply. I feel extremely ********** as they have taken my money and have zero after sales service.

Helpful (0)

Replies (3)

Leroy Merlin South Africa's replyOfficial

16 Nov 2019, 14:03

Good day Kevin, I am sorry to read your feedback for your online experience. I can see your order in our system, it's a click and collect order. You received 2 emails from us, one the 1/11 at 16h, the 2d one the 11/11 at 11h. We will call you today to sorted this out. Thank you

Leroy Merlin South Africa's reply16 Nov 2019, 14:03

Official

Kevin H's updateReviewer Update

16 Nov 2019, 14:48

I have received a call and everything has been resolved. I appreciate the resolution and efforts. I have gone through my email's and see that the one from the 11th was sent to my spam folder.

Kevin H's update16 Nov 2019, 14:48

Reviewer Update

I have received a call and everything has been resolved. I appreciate the resolution and efforts. I have gone through my email's and see that the one from the 11th was sent to my spam folder.

Leroy Merlin South Africa's replyOfficial

16 Nov 2019, 16:15

I am happy to read it :) don't hesitate to give us feedback and another review :D Have a lovely weekend

Leroy Merlin South Africa's reply16 Nov 2019, 16:15

Official

I am happy to read it :) don't hesitate to give us feedback and another review :D Have a lovely weekend