BA
Butch A

1 reviews | Active since Jun 2026

10 Jun 2026, 18:07

Great service and helpful staff

On 10/06/2026 My elderly mother & I received the worst service and treatment ever at a major competitor store less than 1 kilometer away from Alberton's new Leroy Merlin store. After walking out we went to Leroy Merlin Alberton and found the exact same product (that cost less). After searching for it ourselves we were assisted by one of the staff that took us straight to where we needed to be. This guy really went beyond my expectations to assist and I would like to commend him as well as the teller lady. I am not one to complain (especially on social media) unless the experience left a real bitter taste in my mouth. But I do believe in giving praise where it is due and I commend Leroy Merlin for my experience today. Its only a pity that I did not get the names of the staff that were so good today. Please keep up the good work so that I can never regret this compliment.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply11 Jun 2026, 08:52
Official
Hi Butch 

Thank you for taking the time to share your experience with us. We are delighted to hear that you had a positive experience
 
We would also like to sincerely thank you for the kind compliments you extended to our colleagues. Your recognition means a great deal to the team and serves as motivation for us to continue delivering excellent service.
We truly appreciate your feedback and look forward to welcoming you again in the future.