CR
Caden R

1 reviews | Active since Jul 2011

08 May 2025, 11:20

Gift card refused for online purchase

Just been informed that my gift card cannot be used for online purchases. How can you even make a gift card that only works at your store not be valid for online purchases in 2025. Even if it is a 3rd party seller you have already received the cash and settling with your supplier should be no different than any purchase I would make in-store. If the item was made available in store. So now I sit without the item and if I want the item I need to pay the full amount and the gift card sits unused again in my wallet when it has funds on it. REALLY OUTDATED POLICIES for 2025

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply08 May 2025, 17:00
Official
Hi Caden

I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, I will be in contact with you