Frustrating Service and Lack of Communication from Leroy Merlin

I placed an order with Leroy Merlin last week, and it was confirmed for delivery on Monday, the 3rd. To date, I am still waiting, with no updates from their side. I had to follow up myself, only to be given empty promises by the call center that they would check and get back to me—but, as expected, I’m still waiting.

What’s most frustrating is that my order includes items I urgently need for a project. Because of this delay, I’ve now been forced to spend extra money I hadn’t budgeted for to buy something I already purchased! What happens when Leroy finally decides to deliver? What am I supposed to do with the duplicate items?

This level of service is unacceptable. Communication and reliability are key, and Leroy has failed on both fronts. I expect a proper resolution immediately.