Frustrated with online department

I am writing to express my frustration and disappointment with the ongoing issues surrounding my online order *** which was promised for delivery today.

Not only have I not received the goods as expected, but I have also been unable to get any clear information or follow-up regarding the delivery status. I have spent considerable time trying to reach your customer service team, only to be told that they cannot provide updates because they are unable to contact the stores directly. This is completely unacceptable, and I am deeply dissatisfied with the level of service provided.

I had made arrangements for my contractors to be here tomorrow, specifically in anticipation of receiving this order today. However, as of now, I am left without my goods, causing significant disruption to my schedule and additional costs.

This is not the first time I have encountered issues with Leroy Merlin’s online orders and deliveries, and I am extremely disappointed that the company has failed to deliver once again. I would appreciate it if you could provide me with an immediate update on the status of my order and ensure that it is delivered without further delay.

If this situation is not resolved promptly, I will have no choice but to reconsider my future purchases with Leroy Merlin and escalate this matter to relevant consumer protection authorities.