Frustrated and Highly Irritated Client

I would like to take the opportunity to share my experience with your store Leroy Merlin Boksburg.

Placed and paid for my order 026036 on Saturday 5 December, I was assisted by both Simphiwe and Fazile. They confirmed with me that my order will be delivered on Monday 7 December.

Well Monday has come and gone and I am still waiting for my order, I called *** and spoke to Nomfundo after a very long wait on the line. She said she will investigate and come back to me, I am still waiting for a call from her.

Yester 8 December I received a call from Brenton after leaving a message to be called back, he said he will look Into the matter. He call me back and said that he spoke to Fezile that confirmed that my order will definitely be delivered on Wednesday the 9 December AGAIN Wednesday and come and gone and still NOTHING received.

Spoke to MJ today he confirmed that the notes on system clearly state that Fezile said he was “ packing the truck” and confirmed the order will be delivered today. I received a call from a very abrupt lady that said she was told to phone me and tell me the order will be delivered tomorrow afternoon 10 December 3 days after the promised delivery date, no apology no explanation just that she only received the order now ( 9 December 2020 after 17h00 ) she does not know anything she just does the orders.

Brenton called me again today after 17h00 and confirmed again that the order was supposed to be delivered today he does not Know why it was not and will look into the matter. He said he will speak to Fezile again