from the cashier to the manager - totally unskilled - have no clue how to do their job.

Dear readers - go to builders, for the 15 years I went to builders before Leroy popped up, i had no issue.

I have been shopping at Leroy Merlin since the store opened up in Little Falls - in fact they were my preferred supplier until yesterday. I get to the till to pay, swipe my card, input my pin, then for some reason the cashier starts cancelling the transaction. At this point I had already received a text advising that the funds had been debited. she said I need to swipe again. I said I cant swipe again because it has gone off. the cashier called the manager (Basetsana - department Manager) and the manager said the same thing - I cant leave with the goods until I pay again. I showed her the statement, and in the Hight of this dispute she tells me that we can continue talking while i pay. what the hell? she totally ignores the fact that I am showing her my statement which shows the debit. at one point she rolls her eyes at me. what kind of customer service is this? I am currently sitting with a negative balance on my credit card because of this transaction and no funds on my checque Account - i had to swipe on both cards because there was not enough on the first card to swipe the second time. this is MYmoney - this store should have done more - I showed you my statement - the debit went off - these staff need to be trained. from the cashier who pushed the cancel button right up to the manager who easily tells me to swipe twice, rolls her eyes.

best part is i asked to speak to the managers manager - she had me wait in the front for him. it took a while and then i looked up from my phone and saw the manager i was chatting to speaking to "her manager" for a while. she pointed at me, he took a glance and realised i was looking at them and he quickly looked away. I had to approach them and tell them not to worry about it - none of them know what customer service is. unfortunately I did not get the guys name, but he is a tall skinny Indian gentlemen.

Please can someone refund me!!!!!!!!!