From best service to poor

After several attempt of calling them to find out why my loungers and umbrella was not delivered i decided to simply give up as you loose airtime and then the dont call you back like the lie the would. I requested a refund, sent my bank statement and id and yet no payout. I decided to call yesterday again and they could not give a reason why no payout was made. The would have called back after 1 hour. Its the next day already. I decided to lay a charge against them and have my lawyers deal with them. They will also need to cover my attorney fees and the aortime i spent on them. Never ever again. I trusted them