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nthabiseng N
1 reviews | Active since Nov 2014
28 Oct 2023, 09:56
Floor Tile Ceramic Birch Wood 25x50cm
I bought the Floor Tile Ceramic Birch Wood 25x50cm on the website when it was time to go collect, they told me they had no stock, if that is the case then why is the company promoting things that are not there. I contacted the call centre yesterday and they told me to go ahead and log a complaint, they had no care whatsoever. I was told that they would give me a refund without even discussing the matter with me. I DO NOT want a refund, I want the tiles that I paid for.
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Leroy Merlin South Africa's replyOfficial
28 Oct 2023, 10:31Good day Nthabiseng
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Leroy Merlin South Africa's reply28 Oct 2023, 10:31
Official
Good day Nthabiseng
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.