First and Last

I ve shopped online many times before and for the first time ever have I experienced customer dissatisfaction like this with a first time buy from Leroy Merlin South Africa. The only thing that was good was the fact that it was delivered to me within 3 days of me ordering the item. The same day I received the item is the same day I requested a full refund. The product was absolutely unsatisfactory in terms of quality. Parts supp**** were not the right parts for the item. Leroy Merlins team then assisted by sending out a mail to get my refund going. Parcel was fetched within 3 days. A week goes by and I ve heard nothing. Mid second week I call again & the caller said he d get the first lady who helped with the refund to call me back. Nothing. Then I get an e mail from someone else @ Leroy Merlin saying that they have so much of e mails they are dealing with so please bear with them. What is the reason they have so many E mails to deal with???? Nobody has said anything yet about my refund. I then mail them again stating that this is going onto Hello Peter. Then watch them scramble. Then only did someone pay attention. Then I get an e mail saying that my refund is approved. Another e mail follows telling me I d get a refund in about 3 - 4 days time. So I waited and I received my refund. The experience has left a little sourness in me when it comes to online purchases. If I did nt query even more about the refund and if I did nt say I d report this on Hello Peter then I probably would of still been waiting on that refund. As fast as a company gets the goods delivered, so should be the time of their refunding. I would nt shop with this company again knowing the quality of products being sold. Looks nice, but when it arrives, far from what u ve expected.