Ferre gas stove/ oven return

I have still not been able to return the ferre gas stove/ oven to Leroy Merlins online store. I have replaced this one with a Smeg as I received a nonworking item from Leroy Merlin. It has been 1 month since I logged a return. They wanted to get a technician out to see the stove as to why it was not working, but if no fault is found, I would need to pay the technician call out. The Smeg I got installed works perfectly fine, the Ferre did not work and was installed the same way by the same person. Please my I return the ferre gas oven/ stove and receive a refund. Will never use Leroy Merlins online store. Will never recommend it to anyone. Appalling service. The order number is ***-A. Ferre 60 60 Premium Gas/Electric Freestanding Stove-Stainless Steel Item status: New I received a response from Leroy Merlin about needing to provide a COC from the gas installer. I will be providing this with a strong worded email, the Smeg I bought is working perfectly fine after installation. Please take the gas stove / oven back, it has been sitting in my garage for weeks now. I have been patient enough. I am not happy with this product.