Faulty products and poor customer service

I bought cupboards from Leroy Merlin and after a long 3 week wait I received a faulty cupboard (the holes where manufactured on the incorrect sides).

The customer service representative advised that I would either do the exchange online but this would take long or return it to the Little Falls store which would be faster. I went to the Little Falls store as recommended by the representative to do an exchange (a 40 minute drive) there was no stock of the product.

I had to order the replacement cupboard online, I had to re-pay for delivery and pay an inflated cost for the cupboard because by the time I had received my order the price of the cupboard had increased again.

If you are buying any of their cupboards in store be sure to open the box to make sure the holes are on the correct side. I do not advise that you use their online platform.