WB
WC B

1 reviews | Active since Sept 2013

02 Jul 2022, 08:36

False delivery dates advertised

I placed an order on 26 June 2022 with a delivery date of 29 June 2022, still, today when I call, nothing has been done about the order, and now I am being told 5 July 2022 because the order did not reach the dispatch team, HIGHLY UNPROFESSIONAL. I have sent lots of emails to various emails listed on the website from 28 June 2022 enquiring about the delivery status but no one even bothers to respond, they just lie and say we'll respond within a few hours. What ****es me off is all the items still reflect being in stock and still no delivery.

NO COMMUNICATION, NO RESPONSE TO EMAILS, AND NO MANAGER CONTACT DETAILS TO RESOLVE ISSUES.

0
Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Jul 2022, 09:34
Official

Hi there Wisani,

 

I trust you're well and thank you for your review. 

 

Thank you for taking my call and as discussed your order will be dispatched today. Once again we sincerely apologize for the inconvenience that we have caused you. 

 

Take care. 

 

WB
WC B's update02 Jul 2022, 09:40
Reviewer Update
Thanks for the prompt response and action in resolving the issue.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Jul 2022, 11:21
Official
You are welcome.