SM
Sean M
1 reviews | Active since Jan 2015
26 May 2022, 10:19
False advertising to get your money and then take 10 days!!! to refund
Purchased and paid for an EXPENSIVE inverter online. Online stated delivery in 3 days. When I had to follow up I was informed they had no stock. Refund has taken 10 days and still not received. This is false advertising as I would not have paid had they been honest about their stock. Once escalated they take no responsibility for sorting out a refund urgently so I am unable to purchase an inverter elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
26 May 2022, 10:58Good day Sean
Please accept our sincere apology regarding the issue and the inconvenience .
We will check with our finance department on when was the refund done and sent you the proof of payment via Email.
Once again Apologies .
Have a good day .
Thank you.
Please accept our sincere apology regarding the issue and the inconvenience .
We will check with our finance department on when was the refund done and sent you the proof of payment via Email.
Once again Apologies .
Have a good day .
Thank you.
Leroy Merlin South Africa's reply26 May 2022, 10:58
Official
Good day Sean
Please accept our sincere apology regarding the issue and the inconvenience .
We will check with our finance department on when was the refund done and sent you the proof of payment via Email.
Once again Apologies .
Have a good day .
Thank you.
Please accept our sincere apology regarding the issue and the inconvenience .
We will check with our finance department on when was the refund done and sent you the proof of payment via Email.
Once again Apologies .
Have a good day .
Thank you.
SM
Sean M's updateReviewer Update
26 May 2022, 11:08Hi
It is amazing to me that despite 3 queries logged with Leroy Merlin that you all continue to miss the point. Leroy Merlin is falsely advertising. As a result of their false advertising I have been out of pocket for 10 days with no effort by Leroy Merlin to ensure a refund happens sooner due to the error caused by Leroy Merlin in the first place.
It is amazing to me that despite 3 queries logged with Leroy Merlin that you all continue to miss the point. Leroy Merlin is falsely advertising. As a result of their false advertising I have been out of pocket for 10 days with no effort by Leroy Merlin to ensure a refund happens sooner due to the error caused by Leroy Merlin in the first place.
SM
Sean M's update26 May 2022, 11:08
Reviewer Update
Hi
It is amazing to me that despite 3 queries logged with Leroy Merlin that you all continue to miss the point. Leroy Merlin is falsely advertising. As a result of their false advertising I have been out of pocket for 10 days with no effort by Leroy Merlin to ensure a refund happens sooner due to the error caused by Leroy Merlin in the first place.
It is amazing to me that despite 3 queries logged with Leroy Merlin that you all continue to miss the point. Leroy Merlin is falsely advertising. As a result of their false advertising I have been out of pocket for 10 days with no effort by Leroy Merlin to ensure a refund happens sooner due to the error caused by Leroy Merlin in the first place.
Leroy Merlin South Africa's replyOfficial
27 May 2022, 16:24 Hi Sean
We believe that the HOD of department has contacted you regarding this matter.
Thank you again for taking the time to give us this feedback as it will surely help us improve.
Looking forward to better serving you soon.
We believe that the HOD of department has contacted you regarding this matter.
Thank you again for taking the time to give us this feedback as it will surely help us improve.
Looking forward to better serving you soon.
Leroy Merlin South Africa's reply27 May 2022, 16:24
Official
Hi Sean
We believe that the HOD of department has contacted you regarding this matter.
Thank you again for taking the time to give us this feedback as it will surely help us improve.
Looking forward to better serving you soon.
We believe that the HOD of department has contacted you regarding this matter.
Thank you again for taking the time to give us this feedback as it will surely help us improve.
Looking forward to better serving you soon.