False Advertising & Poor Customer Service - Little Falls Branch

I recently purchased a product from Leroy Merlin, specifically a kitchen unit via their website, if you are fami**** with LM you’d know that any products purchased that require assembly there would be an automatic pop up offering someone to come install/assemble the product at a fee of R500.00 per hr, in this case this was not an option presented which gives the impression that this item is sold as advertised, my “cupboard” was delivered yesterday in a flat box with a packet of *****s meaning that I would need to assemble this myself, I escalate this to their customer care team who insinuated that there could of been an error from IT on the site, they then referred me to the HOD at their little falls store by the name of Basetsana whom takes zero accountability for false information and rather tells me about how there was no need to list this on the site as their customers love DIY? How all this is mentioned in store; but whatever is your in store policies should also be on your website for those whom order online rather than visiting your store personally? her resolution further included that she will escalate that IT add on the site that this is a dissembled DIY product and offer installation services, how does this rectify my complaint when this solution only conveniences their future clients ? She then states that she will have a carpenter be dispatched and quotes me R560.00 for this, so not only am I being inconvenienced with a product that was not as advertised on the website I must also be responsible for additional expenses due to their incompetence. I outright refuse for my matter to be handled with zero accountability taken by this store and I did request for someone higher than Basetsana to get back to me, this product is not at all listed as DIY assembly nor was there an option of hiring a carpenter included on the site. This is daylight ******* and Poor Customer Service at best.