CO
Chalene O

1 reviews | Active since Jul 2010

07 Oct 2024, 14:53

False advertising online

This is now the second time that I do online shopping through them and both times I get sent an e mail to say that they have cancelled the order. No reason for it just "order cancelled"! What a lot of B*LLSH*T!!! They do false advertising on prices and then when you try and buy from them there is always a stock problem. They do not explain why prices on the so called sale are not honored by them. Very eager to take the money when you pay online. Please catch a wake up and upgrade your system to decline your purchase before you pay if there is a problem and not 2 to 5 days afterwards. I know of other people who also had the same problem with buying online.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply12 Oct 2024, 09:14
Official

Good day Chalene

 

Thank you for reaching out to us.

 

Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with your Marketplace purchase was unpleasant, please note that this matter is being addressed and further communication will be made.