TW
Tobie W

1 reviews | Active since Feb 2019

31 Oct 2023, 12:55

False Advertising on Internet

In was searching the internet to get prices on a Electric Polesaw LS1200 EPS Lawnstar Chainsaw. I was browsing threw a few Companies when I saw that Leroy Merlin is advertising one at a very very low price of R325.00. I open the add and the Product Information and it stated that it was for a Electric Polesaw LS1200 EPS Lawnstar and all the other info on the site seems that it was the correct unit even though the price was very low. I thought like anyone else what the hell lets buy it because it was advertised at that price and I decided to buy 4 x Units. When they delivered my order yesterday the 30th October 2023 they have send me 4 x Chains for the Lawnstar and not the machine as advertised. When I logged a complained they said that it was only the chain that was advertised and when i logged in on google and searched it again the changed the desciption to Replacement Chain for Electric Polesaw LS1200 EPS Lawnstar with the same picture of the fisical machine. Luckely I did take a picture of what I bought on Thursday the 26th October 2023 and send it to their customer care department which rep**** and said that it's only for the chain and they will refund me but I insisted that one of their Managers must contact me because they went and correct their add after I placed my order and that they've realized that they had made a mistake but I'm still waiting for Management to contact me. I dont want to refund my order, I want the items as it was advertised its not my mistake that they advertise the product incorrectly. Thats false advertising and they must take the loss for that not me.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Nov 2023, 10:32
Official
Good day Tobie 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our online shopping was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in direct communication with you 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Nov 2023, 10:34
Official
Good day Tobie 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our online service was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in direct communication with you