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Sibusiso N
1 reviews | Active since Jul 2020
22 Jul 2020, 15:58
False Advertising on Delivery Timelines
Absolutely disgusted with the level of service for online shopping. Firstly they debit your account and are unable to confirm your order, then once they have confirmed your order promise delivery timelines which they cannot fulfil. Been waiting for over a week for something which I would have been able to receive within a day or two had I gone to a competitor. Now I sit with egg on my face due to their false advertising. I am lodging a complaint with the National Consumer Commission on this.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
22 Jul 2020, 16:22Hello Sibusiso, the order takes between 7-10 days and the order is still within the delivery period. We have asked the team to look into your order, soon as they have completed preparing it, it will be dispatched to you. #va
Leroy Merlin South Africa's reply22 Jul 2020, 16:22
Official
Hello Sibusiso, the order takes between 7-10 days and the order is still within the delivery period. We have asked the team to look into your order, soon as they have completed preparing it, it will be dispatched to you. #va
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Sibusiso N's updateReviewer Update
22 Jul 2020, 22:05Thank you for your response, however I placed the order on 14 July and money was debited from my account on the same day. I had to spend more money calling and chasing up on confirmation of my order which was only eventually registered on your system three days later. The calculation therefore on your system is not a reflection of the reality. I even have a bank letter indicating when the funds were debited after processing the order online. Your agent who was assisting with my query confirmed with me in 17 July that my order will be delivered on 19 July, but since this was a Sunday, the order would be done on 20th July. I have proof of all my interaction and follow up with your team. You have an underlying issue with over promising and under delivery. Kindly sort it out and don’t make it look like the customers are the ones with the issue. This is unacceptable Customer service.
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Sibusiso N's update22 Jul 2020, 22:05
Reviewer Update
Thank you for your response, however I placed the order on 14 July and money was debited from my account on the same day. I had to spend more money calling and chasing up on confirmation of my order which was only eventually registered on your system three days later. The calculation therefore on your system is not a reflection of the reality. I even have a bank letter indicating when the funds were debited after processing the order online. Your agent who was assisting with my query confirmed with me in 17 July that my order will be delivered on 19 July, but since this was a Sunday, the order would be done on 20th July. I have proof of all my interaction and follow up with your team. You have an underlying issue with over promising and under delivery. Kindly sort it out and don’t make it look like the customers are the ones with the issue. This is unacceptable Customer service.