jR
jonathan R

1 reviews | Active since May 2020

19 Jul 2022, 13:03

False Advertising of prices and stock availability via their online store

Terrible service received when purchasing from their online store

I purchased several products via their online store which stipulated stock availability. on checkout a message was displayed to illustrate that one item was no longer available, so I deleted it from my cart and continues. This means that any item out of stock should have been indicated.

After Purchasing and paying for the products at 9 am I received a call at 1 pm to inform me that one of the items is sold out (which showed stock availability of 5 when purchased it) and another item which they have no stock of but that they will get the stock in 10 days (this item was also in stock when purchasing).

I feel that all the **** advertising is to get buyers to their site and let them purchase multiple other items and never receive all the items which initially got them to the site I will not be purchasing from this store again and will get fully refunded for my current purchase. What a horrible shopping experience

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply19 Jul 2022, 16:01
Official
Hi Jonathan, 

Thank you for reaching out to us with your concern. 

We are sorry to learn that your experience with us was less than satisfactory.
We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to our Store leaders and IT team to correct the stock levels and to see area's where we need improvement on.