False advertising, no communication, and refunds take 10 days???

I should have looked through all the reviews on here before purchasing anything from this company.

I placed an order for a desk that cost R 2,299.00 excluding delivery on the 24th of may. Delivery was supposed to take place today, 01/06/2022, However, yesterday I had to phone them to enquire regarding this, as I had not received any tracking information as stated I would on the order confirmation.

So, I get told the order was rejected...when I ask why, the consultant says she does not know, but she can see that there is stock. Then I am told I need to complete a refund request and wait 10 days to get my money back. I refuse and the consultant tells me that she has escalated the matter to her manager, who would contact me via email.....two hours later, nothing.

So I phone again, this time I am told that an EFT option is available, and I need to send a bank confirmation letter through for the EFT to be done, which will take 48 hours. I do so and request a proof of payment.

THEN....I receive a printout of something that is not at all a POP, and when questioning it, I am told that the refund has been processed and that what I received was a POP for the refund system. Again I respond that I do not accept this, as money was taken from me upon purchase, so I will not wait 10 days to be refunded.

THEN....I am told that someone will contact me today...01/06/2022...No one has done so. I have sent emails, to which I am yet to receive a response and it is currently 14:30.

BEST PART!!!! On said printout I received, the reason states "Incorrect Pricing"....so I go and check online...the price is now R 9,999 all of a sudden.

So, dear Leroy Merlin, Please explain to me why I must wait 10 days to get my money back from you, when YOU are at fault here????