NK
Nigel K

1 reviews | Active since Oct 2018

28 Jul 2021, 09:08

False advertising from Leroy Merlin

Leroy Merlin product isn’t the same as the advertised item. Be warned that the advertising of certain items from Leroy Merlin are false. A LED light was advertised as being a 40cm round light and eventually ( took over a week to dispatch) when received the light size was only 28cm. This was reported to Leroy Merlin (Ayanda Duze). The issue was escalated to the Logistics department with no response. I was then told it was told “Your query was escalated to our Category Manager - We will be in contact with you .” Absolutely no contact has been received from either department. BE VERY CAREFUL WHEN ORDERING ANYTHING FROM LEROY MERLIN AS THE ADVERTISING OF THE ITEM MAY BE FALSE AND YOU WILL SIT WITH AN ITEM THAT IS DIFFERENT FROM THE ADVERTISED ITEM. Obviously such dishonest action is not expected from an international company such as Leroy Merlin.

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply28 Jul 2021, 09:24
Official
Hey Nigel,

We trust that you are well

We do apologize for the break-in communication, we'll follow up on the issue and we'll revert back with feedback 
NK
Nigel K's update07 Aug 2021, 07:46
Reviewer Update
Issue resolved. Thank you very much to Simon Manganya for resolving this problem.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply12 Nov 2021, 13:54
Official
Good day Nigel 

 We trust you are well 

We would like you to know that we do appreciate your feedback in helping us to improve our services  , May you have a wonderful day ahead .