False Advertising
I received a specials email from Leroy Merlin, opened it saw some amazing specials. An inverter generator caught my eye, paid online received confirmation, went into store (Greenstone ) and was told that they were hacked by Chris a department manager that was rude and started getting very arrogant when talking to me. Was told by chris that they will not honor my order and he will let me know the outcom and walked away without taking any detail from me.was also told by another manager that the error was made by leroy merlin. really do not see how it is my fault that the price was placed and advertised incorrectly. I paid and have confirmation.
Good day Ameeth
Please accept our apologies for the price error on our website. While we try to ensure our pricing is correct prior to publish on the website errors do occur from time to time.
This is covered in the terms and conditions on the website. Our intention is never to willfully mislead customers. The Consumer Protection Act also acknowledges that errors can be made and accommodates for these occurrences.
Please note we will deal with Chris issue accordingly .
Again we apologize for the inconvenience and have put measures in place to process your refund speedily.
Good day Ameeth
Please accept our apologies for the price error on our website. While we try to ensure our pricing is correct prior to publish on the website errors do occur from time to time.
This is covered in the terms and conditions on the website. Our intention is never to willfully mislead customers. The Consumer Protection Act also acknowledges that errors can be made and accommodates for these occurrences.
Please note we will deal with Chris issue accordingly .
Again we apologize for the inconvenience and have put measures in place to process your refund speedily.