1 reviews | Active since Dec 2015
False advertising
Leroy merlin has the worst customer service of all industries. They can completely ignore a customer. I have been monitoring their black friday promotion since it jas been advertised and I was really wanting to purchase rhe generator on special but what lie that was. Since the adverti*****t started I logged on and added the generator to my cart but there was no stock however I was hopeful that stock will come in. What a surprise it was when the day came for me to purchase it...guess what ..still no stock!!! So I leave a comment on their Facebook page and theres no response...I sent a direct message on Facebook and still no stock...I sent a message on whatsapp (***) anf till today I am waiting for an available agent. So I called in and asked about the generator and stock and I get an answer that the stock is finished...I informed the call centre agent that I have seen no stock since the launch of the promotion and I asked her is this false advertising again? The answer was a deafening silience which I had no choice but to hang up.
We would like to humbly apologize on behalf of the company , Kindly note that we had the stock available in stores however at the launch of our sale the product had been purchased in store and this caused the stock to be sold out.
We would like to humbly apologize on behalf of the company , Kindly note that we had the stock available in stores however at the launch of our sale the product had been purchased in store and this caused the stock to be sold out.
We apologize for this inconvenience it has caused you but kindly do note that we do work on a first come first serve basis and unfortunately had no control of our customers purchases.
We apologize for this inconvenience it has caused you but kindly do note that we do work on a first come first serve basis and unfortunately had no control of our customers purchases.