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nirvanaakisa.sekoala nirvanaakisa.sekoala

1 reviews | Active since Feb 2017

13 Nov 2022, 14:32

False Advertising and Unnecessary Order Delays

I called Leroy a few days before making an order online and purchasing fertilizer. It stated on their website as well that delivery would be on the 9th of November. I called the store on the 9th to follow up on that delivery. The lovely lady who was assisting me also tried to track my delivery as the tracking details and link provided were not working. On the 10th, I called the store again to follow up on that delivery and I was told to expect it on the 13th of November latest, but once again, the lovely lady (Kgomotso) logged a query regarding my order's delivery status.. I received an email stating that I would get the order on the 16th instead of the 13th. An order placed on the 2nd of November basically takes 2 weeks to be delivered and the dates keep changing everytime a query is logged. As I'm typing this review, the tracking details state that my order has been delivered which is untrue.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply15 Nov 2022, 09:02
Official
 Dear Keitumetse, 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with the delivery of your order was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we are looking into the matter and you will be provided with feedback.