False Advertising and terrible customer experience!!!
@LeroyMerlinSA1 False advertising and terrible customer exp! I received a specials email from Leroy Merlin. An inverter generator caught my eye, paid online received confirmation. It is bad customer service not to honor my order. I just read on social media that Chris told another client you have been hacked. Clearly you all are lying! I really do not see how it is my fault that the price was placed and advertised incorrectly. I paid and have confirmation.
Hi Karin,
Please accept our apologies for the price error on our website and the miscommunication that happened in the store with Chris. While we try to ensure our pricing is correct prior to publish on the website errors do occur from time to time.
This is covered in the terms and conditions on the website. Our intention is never to willfully mislead customers. The Consumer Protection Act also acknowledges that errors can be made and accommodates for these occurrences.
Again we apologize for the inconvenience and have put measures in place to process your refund speedily.
Hi Karin,
Please accept our apologies for the price error on our website and the miscommunication that happened in the store with Chris. While we try to ensure our pricing is correct prior to publish on the website errors do occur from time to time.
This is covered in the terms and conditions on the website. Our intention is never to willfully mislead customers. The Consumer Protection Act also acknowledges that errors can be made and accommodates for these occurrences.
Again we apologize for the inconvenience and have put measures in place to process your refund speedily.