MB
Mnr. Beukes
1 reviews | Active since Jan 2023
02 Sept 2025, 21:03
False advertising
Bought wooden glass door online from them. Door gets delivered without glass. After much struggle to try and find out if the glas panel might have been misplaced and why glas is missing, the agent told me that door comes without glass. I told them that they are doing false advertising because on the website it indicates a glass panel. Nowhere does it mention that door does not include glass panel. Still waiting for someone to get back to me. Shocking aftersales and customer service.
Helpful (0)
Replies (5)0
Replies (5)
Leroy Merlin South Africa's replyOfficial
03 Sept 2025, 11:07Dear Mnr. Beukes
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Sincerely
Leroy Merlin Team
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Sincerely
Leroy Merlin Team
Leroy Merlin South Africa's reply03 Sept 2025, 11:07
Official
Dear Mnr. Beukes
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Sincerely
Leroy Merlin Team
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Sincerely
Leroy Merlin Team
MB
Mnr. Beukes's updateReviewer Update
03 Sept 2025, 18:37Good day @Leroy Merlin
No one has contacted me yet. Again it shows your pathetic excuse of customer service. All your replies on the bad reviews. I bet thats it, no one contacted any customers. What must happen so you can attend to my issue ?????
No one has contacted me yet. Again it shows your pathetic excuse of customer service. All your replies on the bad reviews. I bet thats it, no one contacted any customers. What must happen so you can attend to my issue ?????
MB
Mnr. Beukes's update03 Sept 2025, 18:37
Reviewer Update
Good day @Leroy Merlin
No one has contacted me yet. Again it shows your pathetic excuse of customer service. All your replies on the bad reviews. I bet thats it, no one contacted any customers. What must happen so you can attend to my issue ?????
No one has contacted me yet. Again it shows your pathetic excuse of customer service. All your replies on the bad reviews. I bet thats it, no one contacted any customers. What must happen so you can attend to my issue ?????
Leroy Merlin South Africa's replyOfficial
04 Sept 2025, 08:46Dear Mr. Sollie
We sincerely apologize for this however one of our dedicated sales representatives is already looking into the matter and it should be resolved soon.
Sincerely
Leroy Merlin Team
We sincerely apologize for this however one of our dedicated sales representatives is already looking into the matter and it should be resolved soon.
Sincerely
Leroy Merlin Team
Leroy Merlin South Africa's reply04 Sept 2025, 08:46
Official
Dear Mr. Sollie
We sincerely apologize for this however one of our dedicated sales representatives is already looking into the matter and it should be resolved soon.
Sincerely
Leroy Merlin Team
We sincerely apologize for this however one of our dedicated sales representatives is already looking into the matter and it should be resolved soon.
Sincerely
Leroy Merlin Team
MB
Mnr. Beukes's updateReviewer Update
04 Sept 2025, 08:47Update,
Leroy Merlin contacted me this morning. They appologized for the invonvenience and said that they will send me the glass panel. Lets wait and see. Updates to follow
Leroy Merlin contacted me this morning. They appologized for the invonvenience and said that they will send me the glass panel. Lets wait and see. Updates to follow
MB
Mnr. Beukes's update04 Sept 2025, 08:47
Reviewer Update
Update,
Leroy Merlin contacted me this morning. They appologized for the invonvenience and said that they will send me the glass panel. Lets wait and see. Updates to follow
Leroy Merlin contacted me this morning. They appologized for the invonvenience and said that they will send me the glass panel. Lets wait and see. Updates to follow
MB
Mnr. Beukes's updateReviewer Update
12 Sept 2025, 08:16UPDATE - 12 Sept 2025
Glass was deliver on 11/09 by courier company. When I went out to meet with the courier person I could see that the edge of the glass was sticking out and it looked like it was damaged. I asked the courier guy if he knew that it was glass, and he rep****, no. We opened the glass package which was packed between 2 very thin (like 3mm) MDF wood sheets that bent easily. Guess what, the glass was in pieces. No sticker on the outside that indicate handle with care, fragile, or that it is glass. It even look like a forklift rode over it because there were tyre marks on the board. We also took photos.
So now I must go through the whole process all over again to try sort this out. NOT ACCEPTABLE !!
So what must happen now Leroy Merlin ???? Are you going to arrange glass again to be delivered to me ??
Glass was deliver on 11/09 by courier company. When I went out to meet with the courier person I could see that the edge of the glass was sticking out and it looked like it was damaged. I asked the courier guy if he knew that it was glass, and he rep****, no. We opened the glass package which was packed between 2 very thin (like 3mm) MDF wood sheets that bent easily. Guess what, the glass was in pieces. No sticker on the outside that indicate handle with care, fragile, or that it is glass. It even look like a forklift rode over it because there were tyre marks on the board. We also took photos.
So now I must go through the whole process all over again to try sort this out. NOT ACCEPTABLE !!
So what must happen now Leroy Merlin ???? Are you going to arrange glass again to be delivered to me ??
MB
Mnr. Beukes's update12 Sept 2025, 08:16
Reviewer Update
UPDATE - 12 Sept 2025
Glass was deliver on 11/09 by courier company. When I went out to meet with the courier person I could see that the edge of the glass was sticking out and it looked like it was damaged. I asked the courier guy if he knew that it was glass, and he rep****, no. We opened the glass package which was packed between 2 very thin (like 3mm) MDF wood sheets that bent easily. Guess what, the glass was in pieces. No sticker on the outside that indicate handle with care, fragile, or that it is glass. It even look like a forklift rode over it because there were tyre marks on the board. We also took photos.
So now I must go through the whole process all over again to try sort this out. NOT ACCEPTABLE !!
So what must happen now Leroy Merlin ???? Are you going to arrange glass again to be delivered to me ??
Glass was deliver on 11/09 by courier company. When I went out to meet with the courier person I could see that the edge of the glass was sticking out and it looked like it was damaged. I asked the courier guy if he knew that it was glass, and he rep****, no. We opened the glass package which was packed between 2 very thin (like 3mm) MDF wood sheets that bent easily. Guess what, the glass was in pieces. No sticker on the outside that indicate handle with care, fragile, or that it is glass. It even look like a forklift rode over it because there were tyre marks on the board. We also took photos.
So now I must go through the whole process all over again to try sort this out. NOT ACCEPTABLE !!
So what must happen now Leroy Merlin ???? Are you going to arrange glass again to be delivered to me ??