Faking Customer Care

on the 1st Aug I ordered a product online & when I received it some days later I realised that it did'nt suit my needs. The specs were not quite what I was after.

I went online to see if I could get a refund only to find the RefundReturn portal did'nt work so I sent an email listed under their Contact details specifically dealing with Orders.

That was on 24th August & of course I have had no response!

Why have a Refund/Return portal if it does'nt work (is it to simply portray customer care)? And why have email contact details on the site if no one will ever respond? (Again, just to give the illusion of customer care)?

Anyhow, a Company that professes to place Customer Service at the forefront but in actuality, does'nt really care!