Failure to Launch, Communicate or Deliver

Two of your staff members, told me on Friday morning, that if I process payment immediately, the order will be delivered on Friday.

I process payment, send POP and confirm that they’ve received payment and the cutting list.

No further communication, no delivery.

I phoned in again multiple times, either nobody responds, or I can’t hear what’s said because the telephone system is such bad quality that I can’t make out a single word. Tried Whatsapp - useless - NOBODY EVER RESPONDS TO QUERIES - ever!!

Then on Saturday, cancelled other plans, drove to the branch, and stood in a queue for nearly an hour to find out what’s going on. This is when I’m told the Order was never converted and that they have nothing on your system.

Another hour later I’m told the order will be delivered on Monday. With this information I contact my clients and have them arrange to be at home on Monday to receive the goods, and AGAIN nothing is delivered, and NO update shared with me or my clients (I shared the number with your guys).

This makes ME look ***********. I might lose business because of your *********** staff. This is absolutely unacceptable and unprofessional business practice. If you make promises, your clients rely on that information to plan.

If this isn’t resolved within 24 hours, I will simply share this experience with my contacts and use alternative suppliers. You’re not the cheapest and your service really doesn’t live up to your marketing claims. I certainly hoped you’d be a step above the rest, but as it is; you’re worse.