LM
Lauren M
1 reviews | Active since Mar 2013
15 Mar 2022, 10:07
EXTREMELY poor services
Placed an order and 3 days later received a call from Dzonaka Sebata to be told their online is incorrect and they don't actually have the stock I ordered valued at over R8000.
I was then told I would need to wait 5-10 working days for a refund which i told Dzonaka that's not my problem and I need a manager to call me. Its been two days and no one has called.
AGAIN, very poor services received from the staff at Little Falls and i definitely wont be using Leroy Merlin for any future business.
I'm still waiting for my refund on my order, I wonder if I will get a call today.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
15 Mar 2022, 10:19Hi Lauren,
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Leroy Merlin South Africa's reply15 Mar 2022, 10:19
Official
Hi Lauren,
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Leroy Merlin South Africa's replyOfficial
15 Mar 2022, 13:03Hi Lauren,
Our customer service manager Disebo Tau has contacted you accordingly regarding this matter. We are sorry for any inconveniences that were caused. We look forward to having you back in our stores.
Our customer service manager Disebo Tau has contacted you accordingly regarding this matter. We are sorry for any inconveniences that were caused. We look forward to having you back in our stores.
Leroy Merlin South Africa's reply15 Mar 2022, 13:03
Official
Hi Lauren,
Our customer service manager Disebo Tau has contacted you accordingly regarding this matter. We are sorry for any inconveniences that were caused. We look forward to having you back in our stores.
Our customer service manager Disebo Tau has contacted you accordingly regarding this matter. We are sorry for any inconveniences that were caused. We look forward to having you back in our stores.