Extremely poor Service

Hi, fellow SA consumers, I don't regret at all writing this review. All our time is priceless, yet we spent litterally hours on the phone trying to get the service that we are paying for, with no result. I called Leroy Merlin Greenstove kitchen dept, spoke to guy Mdumo or similar name. I was looking for a stove HOP that I saw on their website, and called LM G/Stone this guy confirmed he has 1 left in stock. All was arranged for my contractor to collect it the next day. The following day this was guy day off, another in his place, and they did'nt have the hop. I asked to speak to the manager, who was propbaly a an extended coffee break. I, tried to get hold of the manager, I went through 17 calls, spent 3 hrs on the phone through their call centre, because , no branch numbers are availabe and could not get hold of anyone that could give me a proper, answer I told the contractor to go Hirch I've arranged everthing, within 30 minutes he had the hob, on route to have it fitted. LM your staff sucks, no care in the world, you are going to lose a great deal of business to your competitors, I've rated them as a 1, extremely poor., and to date NO RESOLUTION, Folks try calling their call centre and ask for a Manager, you would be wasting your time and good money LM stay away from me, and go suck a bag of lemons