Extremely Poor Communication and Undelivered Order

I am extremely disappointed with the service I have received from Leroy Merlin. I placed an order on 4 February. During checkout, I noticed that the items would be dispatched from three different branches. Unfortunately, this only became clear just before payment, and there was no option to change or consolidate the order. I assumed this would not cause any issues. On 10 February, only part of my order was delivered. After hearing nothing about the remaining items, I contacted the call centre on Wednesday to enquire about the balance of my order. I then received an SMS stating that the rest of the order had been dispatched. On 12 February, I received another SMS saying the order was out for delivery. On 16 February, I received an SMS stating that the order had been delivered; however, nothing was delivered to me. I contacted the call centre again, only to be told that the order had been damaged and returned to the store. At no point did Leroy Merlin communicate this to me proactively. To be fair, the call centre consultant I spoke to was very helpful and professional. However, the bigger issue remains: why should I, as the customer, have to continuously follow up to find out what is happening with an order that has already been paid for? It has now been two weeks since placing my order, and it is still not fulfilled. The lack of communication, incorrect delivery notifications, and overall poor service are unacceptable. Customers should be aware of the fragmented dispatch system and the serious lack of communication if something goes wrong. I expected far better service from a company of this size. I am still waiting for my order to be properly resolved. Absolutely unacceptable service.