Extremely disappointing service from Leroy Merlin – Refund requested

I paid R506.00 via PayFast for an order of 3 frames, but Leroy Merlin advised that they could not locate the payment/order on their system.

I provided proof of payment and was told the matter had been escalated to IT. Since then, we have called three times and keep receiving the same response, with no proper update or resolution.

At this point, I no longer want to proceed with the order. I want a full refund of the R506.00.

Payment details: • Amount: R506.00 • PayFast *** • Recipient: ADEO South Africa t/a Leroy Merlin • Order: 3 frames

I have been patient and have followed up through the appropriate channels, but the lack of communication and urgency is unacceptable. Please process my refund and provide confirmation without further delay.