Extremely Disappointed – Wrong Tiles, No Communication, No Solutions

We had a terrible experience. First, they ordered the wrong colour tiles. Then, instead of fixing their mistake, they insisted that we must drive 90 km per trip to return the wrong tiles before we can collect the correct ones. How does that make sense? What are we supposed to do—use the wrong tiles while waiting for the right colour?

Communication is just as frustrating. They are difficult to reach on the phone, and emails take ages to get a response. When they finally reply, the emails are full of reference numbers but no real information. No confirmation of whether the correct tiles were ordered, no expected delivery date, and no clear plan for when everything will be ready for exchange.

All we wanted was a simple solution: Return the wrong tiles and collect the correct colour on the same day. Instead, we get delays, confusion, and zero accountability.

Honestly, this has been one of the most unprofessional service experiences we’ve had. I would think twice before ordering from them again.