Extremely Disappointed With Delivery and Communication

I placed my order on 26 November, and the delivery date was clearly stated as 3 December. Today is well past that date, and I still have not received my order.

From 4 December, I started calling and sending emails because nothing was delivered. I did not receive a single reply to any of my emails. When I finally managed to speak to someone, I was assured the delivery would happen on 5 December. I even arranged for someone to be at home since I wasn’t there, but no delivery arrived.

I explained several times that this machine was urgently needed for customer orders that must be completed over the weekend of 6 December. I specifically chose to buy from this store because the delivery date seemed reliable and would allow me to start client work early. Instead, I have been left waiting, unable to fulfil my orders.

What is most frustrating is:

1. No response to emails

2. Empty promises about delivery dates

3. Repeated misinformation, telling me the machine will arrive when it clearly won’t

This experience has caused huge inconvenience, delays in my business, and unnecessary stress. I am extremely disappointed with the lack of communication and reliability.