RG
Ric G

1 reviews | Active since Nov 2023

22 Nov 2023, 12:38

Extremely Disappointed

Try to get reimbursed for an installation that I cancelled due to the installer sending me an addition invoice without visiting the premises and without itemising the materials. 3 emails later and a call center without human, and a system that requires a you to enter a lot of data on a phone not giving you enough time. Seems there is no intention to resolve customer problem. 1st purchase from LM and the last.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Nov 2023, 09:34
Official
 Good day Ric

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority, please note that we will continue communicating with you.