Extreme disappointment

I am extremely disappointed with the service I've received from Leroy Merlin.

On 23 March 2026, I placed and paid for an online order (Tax Invoice Ref: 006-65) for four items. To date, I have only received one of them. Despite multiple follow-ups via both email and phone, no one has been able to provide me with a clear update or timeline on when I can expect the outstanding items.

The lack of communication and accountability is unacceptable. As a paying customer, I expect tranparency and reliable service - neither of which has been delivered.

I would strongly caution others when ordering online, as the after-sales support has been extremely poor.