MM
Mbali M

1 reviews | Active since Jul 2020

03 May 2024, 16:06

Excellent Service - Khetiwe Bila Leeroy Merlin

I'd like to give credit and appreciation to Khethiwe Bila from Leeroy Merlin , who helped me with an online order issue . She spent days trying to get the matter resolved , referring my issue to the appropriate department and consistently keeping me informed/updated on the status of my query. She maintained her composure the whole time even when I got frustrated with the system . Khethiwe Bila you are a true Gem and Leroy Merlin is lucky to have you , your truly embody what it means to be consumer focused . Thank you !!!! Note to Leeroy Merlin , your website is not user friendly at all and it took days for IT to resolve my query I continued to be patient and still buy the product thanks to Khethiwe' s professionalism

0
Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply06 May 2024, 11:59
Official

Good day Mbali 

 

Thank you so much for your feedback, it puts a smile on our face, our team is constantly working hard to ensure exceptional service, please do continue to voice your every experience with us. This is great feedback is shared with Khethiwe to keep up with the great work as well as shared with her superiors.