FM
Feroza M

1 reviews | Active since Oct 2023

13 Oct 2023, 12:46

Excellent service

I would like to commend Esmond Jacobs for her immediate response to the survey that I took regarding my experience at the Little Falls branch. Items displayed and marked as reduced were charged at regular prices. I only noticed that when we got back home, which is a good 50km away from the store. Esmond made sure that I was refunded completely for an amount of R1300. I can't tell you how impressed I am with the customer service provided by Esmond. She is a real asset to your company. The cashiers at Little falls were excellent and I had a good shopping experience.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply14 Oct 2023, 08:17
Official
Good day Feroza

Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words.