Every experience with Leroy Merlin is worse that the last

Words cannot begin to express the incompetence, lack of care, and complete disregard for a customer at Leroy Merlin Fourways/Online. I have only ever ordered online twice, and both times, for lack of better words, turned into drama-filled mental gymnastics and devastation.

I was expecting my order last week Thursday. When I called in, I was told that my order would arrive the next day, which was Friday. On Friday, the order arrived with only 2 items out of a list of 10. I called to ask what was happening, and a very rude consultant answered. I kept my cool, but the call ended after I was made to hold for more than 10 minutes. The consultant dropped the call and never even bothered to call back.

The next day, I called again and was assured that my order would arrive on Monday. Late on Monday, when I realised that my order was still not coming, I called again. As you might guess, I was told it would arrive the on Tuesday. I still do not have my order. I am not actually sure what I need to do to get my items, because calling has not worked.

Leroy Merlin is not worth it. The level of incompetence and complete disregard for the customer is astonishing and shocking.