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SASCKJIA T

1 reviews | Active since Oct 2015

15 Dec 2025, 08:48

Errors on Leroy Merlin becomes customer's problem

I ordered a cupboard online and without any feedback, they just cancelled my order, without communication on a refund etc or how they will improve the service and what they can do to better the inconvenience.

There was an error on pricing, hence the cancellation, but I already cancelled my other order from another company as I thought I was getting a much better price at Leroy Merlin. And this is an error on Leroy Merlin's side, how is this now my problem???

And then the customer service is pathetic with no real assistance or guide on the way forward.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply15 Dec 2025, 15:36
Official
Hi Taljaard

We sincerely apologise for the inconvenience caused by the cancellation of your order due to a pricing error. We understand how frustrating this was, especially after planning your purchase.Your feedback has been escalated, and we are reviewing our processes to prevent this from happening again.

Thank You