Empty Promises, No Delivery, and No Accountability

I called on 8 December after waiting far too long for my order, and I was reassured that the delivery would definitely happen on 9 December. Today is 9 December, and once again I was made to feel hopeful for nothing.

I even phoned again around 2pm, just to confirm, and I was told the parcel was with the courier, “out for delivery”, and would be delivered before the end of the day.

It is now 6:10pm, and I am writing this review with:

1. No parcel 2. No update 3. No communication 4. And yet another broken promise

At this point, it feels like every reassurance I’ve been given is just talk, with no real intention of following through. I’ve been left waiting, chasing updates that never come, and relying on information that turns out to be completely untrue.

This experience has been incredibly frustrating, and the lack of reliability and accountability is unacceptable.